What’s on this page

Contact Us

For technical support call us Monday through Friday from 8:00 a.m. to 5:30 p.m CT. For other topics and issues, please explore our frequently asked questions below.
What’s on this page

General Information

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Magellan bases authorization on a thorough assessment of the member's unique needs. We seek the least intruisive treatment, most appropriate treatment that may be administers in a timly and efficient manner.

How to know if authorization is required

You'll know that a member's service requires authorization when you check the member's eligibility. If you are uncertain, please verify by contacting us via the phone number on the back of the member's benefit card.

Pre-Authorization is typically required for facility and non-routine outpatient services. Examples of these types of services are:

  • transcranial magnetic stimulation,

  • psychological testing,

  • residential treatment,

  • partial hospitalization and intensive outpatient

If your authorization is required, then sign in and navigate to Request Member Care.

When authorization is not required

Most routine, outpatient visits do not require pre-authorization or concurrent review. If authorization is not needed, then you only need to file the claim. Magellan may call or email to followup.

 

Access and Sign In

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Authorizations

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Credentialing

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Claims

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

EASI Forms

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Electronic Claims

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Feedback

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Practice Updates

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219

Miscellaneous

Answers to the most common questions

Plan-specific fax numbers/email addresses for ABA support teams

Health Plans

Advocate Physicians Partners (APP)

 1-888-656-5409

AmeriHealth NJ

1-888-656-4925

Blue Cross and Blue Shield of Texas (BCBSTX) 

1-888-656-4959 

Blue Cross and Blue Shield of Texas (BCBSTX) Medicaid 

1-888-656-0266

Blue Shield of California (BSC)

BSCABARequest@MagellanHealth.com

When sending records via email, ensure your message is encrypted.  

Dell Children's Health Plan

1-888-656-0266

Health Plan of San Mateo (HPSM)

1-888-656-3847 

Independence Blue Cross (IBC)

1-888-656-4925

Presbyterian Health Plan (PHP) Centennial Care

1-505-843-3019 

Presbyterian Health Plan (PHP) Commercial

1-888-656-4942

Superior Texas Medicaid

1-888-656-0368

US Family Health Plan - St Vincent’s (Tricare)

1-888-656-4219

 

 

Employer Plans

Lowe’s

1-888-656-4219 

Michelin North America

1-888-656-4219 

State of Illinois

1-888-656-4219 

Yale Health Plan

1-888-656-4219

HonorHealth

1-888-656-4219

Family Medical Care Plan

1-888-656-4219